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If I want to book several slots in advance but don't want to spend allot of time booking each one individually.If you would like to book several slots in advance then please just message/text me. I will block the times and dates for you and send you one invoice.
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Will there be other dogs in the field?The field is for your exclusive use, so when you book a time slot it will only be you in the field but feel free to ask along your friends and their dogs to share it.
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How much does it cost to hire the field?The cost to hire the field is £10 for 50 minutes, plus an extra 10 minutes to allow you to vacate the park and enter your vehicle. It is very important that there is no crossover between bookings as the park is used by reactive dogs and we would like to avoid any undue stress. You can bring up to 4 dogs in one session, and there is space for 4 cars to park. If you would like to bring further dogs (at a cost of £2 each), or if you would like to book a 30 minute session, please call 07799 138 052. Why not take advantage of our rewards scheme or purchase an eGift card?
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How does your Rewards Scheme work?If you sign up to our website as a member, each time you book a session in the field you receive 20 points. When you have booked 6 sessions and earned 120 points, you are sent a code which you can use to book a free session.
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How far in advance or how late can I make a booking?We are open for bookings several months in advance and the park can be booked as late as half an hour before use, providing it is available for hire.
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How do I book and pay?Bookings can only be made online, and you can pay by debit or credit-card. You will be sent a confirmation email and it will contain the PIN code to access the facility.
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How do I open the lock?Please line up the PIN code with the dashes on the lock. The numbers need to face straight out from the lock (not upwards) and be entered from left to right. push the bottom up and the lock will release.
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I am unable to open the lock with the PIN Code?Please contact us immediately on arrival.
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Can a group of us come together on one booking?We would love you to bring your friends, if the booking covers all dogs in the party.
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Is there a maximum number of dogs I can bring?The booking covers up to 4 dogs. We ask that you have sufficient supervision for the number of dogs you bring. It is possible to accommodate more than 4 dogs by special arrangement - please get in touch to arrange.
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What are your opening hours?08:00 - 19:30 Mon - Fridays and 08:30 - 18:00 Saturdays, Sundays and Bank Holidays. Winter hours may vary. Please note that there is no lighting in the fields so please do not visit when it is dark.
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How do I amend my booking?Bookings are non-transferrable, but to cancel or reschedule a session, please log into your account dashboard (The link is on the top right side of your screen) 24 hours in advance of your booking. If you wish to amend/cancel your booking with less than 24 hours before the session starts, in exceptional circumstances we will try our best to help you change your booking. Please contact us by email at hello@mustys-muttleys.co.uk. Unfortunately, we cannot change or refund bookings in the event of bad weather, but there are shelters in the fields to provide cover whilst your dog exercises.
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What is the policy on dog poo?Our poo policy is that if you see it, please can you pick it up. Given the size of the field, it is possible you may miss your dog’s poo, but we ask that if you see any poo, you pick it up and someone else will see your dog’s poo and pick it up. Let’s keep the fields clean and dog poo free for everyone’s enjoyment. We ask that you clear your dog’s poo using the bags provided in the park and place it in one of the many red bins.
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How big is the field?The field is around 4 acres.
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Is there somewhere I can park?There is a car parking area next to the dog field for a maximum of 4 cars or you can park on the main road and walk down to the park.
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Do you have toilet facilities?There are no toilet facilities in the fields.
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Is there any shelter in the field for bad weather?We have a lovely shelter to provide cover from the weather.
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Are there any livestock nearby?Some of the fields may have livestock or horses close by, so when outside the field it is very important that all dogs are on a lead.
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